Refund policy

30 Day Return Policy

We accept returns for change of mind within 30 days from purchase.

All items must be unused & in original packaging & returned within 30 days from purchase.

Buyer to pay return postage.

For all Buy Now Pay Later options (Afterpay, Zip Pay, Humm & Laybuy) orders there is a 10% fee due to the fees we incur for our customers to use these options.

Prior to dispatch, we check all items to ensure there are no product faults, however, if you received the wrong product or a product has been damaged, please get in touch as soon as you can. We will arrange and cover the return costs & will organise either a replacement or a refund.

How to prepare for your return

  • Once you get in touch, we will provide you with the process & address for you to complete your return.
  • Provide Tax Invoice showing your purchase order from Mumma Bear.
  • If there is a fault or the item is damaged, you must provide evidence to support your claim, and state whether you are requesting a replacement or a refund

Please note that original shipping costs are non refundable